Customer Service Administrator

New
  • Location
    Glasgow, Glasgow City
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £18,700.00/Year
  • OrganizationType
    Home

The Role - Customer Service Administrator (B2B)

Location - Fully Home Based (3-week training period in Glasgow)

Starting salary - £18,700K (rising to £20k with regular increments)

Hours - 8.30am to 5pm or 9am to 5.30 pm (Monday to Friday)



Are you looking to work from home?
Do you have previous customer service experience?
Would you like to join a growing B2B sales organisation?

We may have the perfect opportunity for you!
Our client specialise in B2B retail sales and they are looking to add to their Customer Service/Sales Administration team.


The ideal candidate will have previous experience from a telephony-based Customer Service role and will have an interest in building relationships with clients.
You will handle enquiries from clients via the phone and e-mail, process sales orders and generate add on sales where appropriate.


The initial training for this role will be office based however the role will be based remotely and you will enjoy the benefits of no rush hour commute and have the flexibility to work from home. Hours of work are 8.30 to 17.00 or 9.00 to 17.30 with one hour lunch.

Salary - starting £18,700K with salary increase of £325 every three months until £20K.

You will thrive in a fast-paced environment and have a real interest in interacting with customers. Your communication skills need to be well developed and if you have a desire to succeed - then this is the perfect role for you!

What the role involves:

* Manage existing and new relationships with customers
* Upselling products
* E-mail management - dealing with incoming enquiries via centralised mailbox
* Issuing quotations
* Liaising with clients regarding lead times
* Tracking sales leads/enquiries and keeping on top of any required follow up
* Answering Inbound calls from customers to track orders/ arrange parts/returns
* Liaising with suppliers and ensuring orders will be processed within agreed timescales

Skills:

* Confident and professional telephone manner
* Comfortable in a sales environment
* Customer focused attitude
* Genuine drive and a desire to get results for clients 
* Have 12+ months continuous Sales/CS experience preferably in an administrative role (desirable)
* Excellent MS Office skills - including Excel.

If you are interested in this role, please contact us to discuss your experience and to find out more about our client on 0141 226 4041.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Victoria McEwan