Customer Service Administrator

  • Location
    Falkirk, Falkirk
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Temporary contract
  • Salary
  • OrganizationType

Office Angels Stirling have an exciting opportunity for an experienced Customer Service Administrator to join a successful Construction Design/FM company based in Falkirk.

The role will be temporary for a period of circa 3 months with a view to becoming permanent.

Hours of work:- Monday to Thursday - 8.30am to 5pm with an earlier finish on Friday. The role will be based within our client's premises and there is onsite parking available.

The ideal candidate will have previous experience within a reactive role and will be confident with handling incoming queries and complaints and working to strict deadlines.

What you'll do:

  • Provide outstanding customer service to customers by telephone and email

  • Be the first point of contact for escalations and be able to take reasonable steps to resolve the issue within agreed timescales and in a professional manner

  • Liaise with Engineers and Contractors to schedule works

  • Ordering relevant materials

  • Updating job sheets

  • Develop a good knowledge of products and services and client base

  • All round administration support function

  • Managing various diaries and scheduling appointments for Engineers

  • Liaise with various departments to ensure customer queries and scheduled works are dealt with in a timely manner

  • Sourcing specialist contractors as required

What you'll need:

* Proficient in MS Office (particularly Outlook and Excel)
* Customer oriented attitude
* Excellent administration support skills
* Good written and verbal communication skills
* Self-motivated and able to multi-task
* Must be a focused and organised individual
* Previous experience of working in a similar role within a Construction/Housebuilder/Maintenance arena

This role will suit confident and articulate individuals who are keen to deliver the highest levels of customer service together with the provision of first-class administration support

If you are interested in this role please apply today or if you would like to have a confidential chat please call Amy Dunlop on: 01786 849029

Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:

  • Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after

  • Access to discount vouchers with many high street brands

  • Eye care vouchers and money towards glasses should you require them for VDU purposes

  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice

  • Weekly pay

  • Pension scheme option (with employer contributions)

  • 28 days paid annual leave (Based on a weekly accrual)

  • Statutory Sick Pay in the unfortunate event you find yourself under the weather

  • Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues

  • Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Victoria McEwan