Customer Service Administrator

  • Location
    Exeter, Devon
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
    £ 23000 - £ 25000 / Year
  • OrganizationType

JOB TITLE: Customer Service Administrator


HOURS: Monday to Friday 8am-5pm, or 9am-6pm

SALARY: £23,000-£25,000

BENEFITS: 23 days plus Bank Holidays, free parking, annual performance-based bonus, and more!

THE COMPANY: An award-winning, local produce company, who really focus on employee wellbeing.

THE ROLE: We are delighted to be recruiting for a Customer Service Administrator for this great Exeter based company. You will be joining a team who all support each other and work towards the common goal in a positive, fast-paced environment. You will be an integral part of the customer service team, providing a first-class service to the business's clients, alongside administrational needs and customer management.

Daily duties will include:

  • Answer customer calls, via phone, emails, text and chat service

  • Update customer records and maintain database and company system

  • Resolve and record any customer queries in a timely manner

  • Account manage existing customers ensuring that they are receiving the best possible service

  • Respond to email enquiries and general administrative tasks

  • Ensure all parts of the customer's order process has been successful

  • Process all customer documentation and maintain files and records

The successful candidate:

  • Excellent communication skills and telephone manner

  • Customer service experience, this could have been gained in hospitality or retail

  • Strong IT and MS Office skills

  • Willing to learn new systems and undergo training

  • A resilient, can-do attitude where no job is too big or small

  • Works well in a team, and happy communicating with the wider company

  • Takes onboard feedback in order to progress personal development in the role

  • A positive disposition and someone who enjoys a fun dynamic environment

If you are interested in finding out more please apply online, email or contact the office on 01392 426200.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Evie Middleton