Customer Service Administrator

JOB TITLE: Customer Service Administrator



LOCATION: Exeter



SALARY: £24,000 PA DOE



HOURS: Monday to Thursday 8.30am - 4.45pm and Friday 8.30am - 3.30pm



BENEFITS: 25 days holiday plus 8 Bank Holidays, Free Car Parking, Excellent hours and early Friday finish




THE COMPANY: This is an exciting opportunity to work for an industry leader based in Devon. A manufacturing company who deal with taking a product from design brief all the way through to production supporting the client every step of the way. Based at the Exeter site, you will work as part of our small team where you will be integral to their success.



THE ROLE: Your role will be to support the client from the initial call and order right through to delivery of product. You will undertake a range of general office duties including raising sales orders, invoice processing in line with the day to day business requirements.



KEY DUTIES:



  • Customer order processing through works order entry, provision of required artwork/drawings for newly raised works orders, sending of order confirmations to customer, stock management and any other part of the order registration process that may be required

  • Raise board or factored orders as required via in-house manufacturing system, checking order have been received and acknowledged by suppliers

  • Check all supplier order acknowledgements and if required amend relevant parts of the system

  • Progress any late deliveries and provide updates to other departments as required

  • Log all origination purchases and recharge information in order that costs can be reconciled to the accounts and customers are recharged as required and in a timely fashion

  • Completion of goods receipts as required in a timely manner via in-house manufacturing system

  • To generate customer sales invoices each week and ensure all are processed in line with specific customer requirements

  • Manage both incoming and outgoing post as required

  • General office duties including answering the telephone, office filing and archiving as required

  • Assist with monitoring and resolving of supplier invoice queries raised by the finance team

  • Assist with monitoring and resolving customer sales invoice queries raised with the finance team



THE CANDIDATE:




  • PC literate and complete understanding of Microsoft, knowledge

  • Excellent interpersonal skills including strong verbal and written communication

  • Able to prioritise and organise work load in order to meet tight deadlines and the ability to work under pressure

  • The successful candidate will have experience of working in a busy and fast paced moving environment, have drive and determination to succeed

  • Possess the ability to work independently and also as part of a team, a structured and professional approach is essential

  • Attention to detail with proven analytical and business acumen and the ability to complete work to deadlines



If you think you have the ability to think on your feet in a fast paced environment then we would be delighted to hear from you. The client will consider candidates on a 4 week notice but the position is vacant so can also have an immediate starter.



TO APPLY: Please either apply online , email your CV to Vicky.williams@office-angels.com or call 01392 426200 to speak to Vicky and discuss the role in more detail



Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Vicky Williams