Customer Service Administrator

Office Angels Edinburgh have an exciting opportunity for an experienced Customer Service Administrator to join our client based in Edinburgh City Centre.

The contract will initially be for a period 3 months but has the potential to become a permanent role for the right candidate.

The ideal candidate will have previous experience within a reactive role and will be confident handling incoming queries and complaints and working to strict deadlines.

What you'll do:

  • Provide outstanding customer service to customers by telephone and email

  • Be the first point of contact for escalations and be able to take reasonable steps to resolve the issue within agreed timescales and in a professional manner

  • Collating customer information and preparing reports.

  • Have a strong knowledge of products and the ability to up sell where appropriate

  • First point of contact for customers and answering enquiries

  • Administration duties to support the sales team

  • Introducing new products to customer#

  • Liaise with various departments to ensure customer queries are dealt with in a timely manner

What you'll need:

  • Proficient in MS Office

  • Customer oriented attitude

  • Excellent customer service skills

  • Good written and verbal communication skills

  • Self-motivated & able to work on own initiative

This role will suit confident and articulate individuals who are keen to deliver the highest levels of customer service.

Our client's office is easily accessible by public transport routes (bus, tram, & train). Current working patterns are Monday-Friday shifts ranging between 8am and 6pm with some availability for optional weekend hours.

If you are interested in this role please apply today or if you would like to have a confidential chat please call Angie Ritchie on: 0131 226 6112

Working as a temp is an ideal way of exploring different job roles and industries. It's also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team:

  • Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after

  • Access to discount vouchers with many high street brands

  • Eye care vouchers and money towards glasses should you require them for VDU purposes

  • We can search for permanent work whilst you're in assignments and offer expert interview support and advice

  • Weekly pay

  • Pension scheme option (with employer contributions)

  • 28 days paid annual leave (Based on a weekly accrual)

  • Statutory Sick Pay in the unfortunate event you find yourself under the weather

  • Access to our assistance programme that provides free, confidential and independent advice on a range of issues including grief, stress and legal issues

  • Should you wish to pursue a different career path, we have several sister businesses which cover almost every sector and specialism

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Angie Ritchie