Customer Service Administrator

  • Location
    Colchester, Essex
  • Category
    Customer Service - Other Customer Service
  • Contract Type
  • Salary
  • OrganizationType

Customer Service Administrator
£22k per annum + quarterly bonus
Colchester, Essex
Monday-Friday, 8:30am-5pm

My client, an award-winning merchandiser has a new and exciting Customer Service Administrator role available due to continued success and expansion.

The Customer Service Administrator will be responsible for managing excellent communication and interactions between customers and the company, providing a high quality of customer service which increases the company's reputation, leading to increased sales and improved business performance.

This is a great opportunity to join a company at an exciting time of change and growth, giving you the ability to help drive the company's growing success.

Benefits: 25 days' annual leave plus bank holidays, free on-site parking available, development opportunities, full training and support provided, a friendly and sociable team.

What you will do:

Based within the customer service team, this is an exciting opportunity for the successful candidate to enjoy working within an award-winning company and with a professional and vibrant team. The typical activities you'll be involved in include, but are not limited to:

  • Processing online order requests with speed and accuracy.

  • Ensuring all customer needs and enquiries are dealt with efficiently to achieve a high level of customer satisfaction.

  • Handling queries via incoming calls, ensuring calls are handled in a professional and helpful manner.

  • Checking stock levels, deadlines and order status' with suppliers to ensure the smooth running of orders.

What you should have:

You'll be part of a small but expanding team. As such, you should have a solid background in customer service and order processing, in addition to:

  • Excellent organisation and communication skills

  • Meticulous attention to detail

  • Ability to work in a fast-paced office environment

  • Equipped to work as a team player as well as an individual

  • Computer literacy and keyboard skills essential

  • Ability to resolve any problems that may occur

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Charlotte Sayer