Customer Service Administrator

  • Location
    Chipping Norton, Oxfordshire
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
  • Salary
    £ 18000 - £ 24000 / Year
  • OrganizationType

JOB TITLE: Customer Service Administrator

LOCATION: Chipping Norton, Oxfordshire

SALARY: £18,000 - £24,000 PA DOE (Prior insurance experience required to achieve top end of salary bracket)

HOURS: Monday - Friday 9am - 5.30pm (1 hour lunch break)

Benefits: This company offers an extensive benefits package comprising of 28 days holiday including Bank Holidays, opportunity to purchase additional holiday, the opportunity to gain your CII (Chartered Institute of Insurers), promotion and training opportunities, Employee of the Month with financial bonus, additional day off for your birthday, discounted gym membership, discounted cinema tickets and local restaurant discounts, up to 3 charity days off per year, discounts on car and home insurance, free fruit in the office, Bike to Work Scheme, Annual Staff Awards, quiz & team nights out, fish and chip days and much more!

The Company: Friendly, down to earth, supportive and progressive insurance company who really value their employees. This company takes real pride in delivering exceptional customer service to their clients and is seeking like-minded individuals with excellent work ethic.

The Role: Working in a small team of 6 you will proactively manage and settle a portfolio of insurance claims, while providing a market leading standard of service to customers and other stakeholders. If you enjoy working in an experienced, small and friendly team and you would like to progress in an administrative / customer service / office environment then this is an ideal opportunity for you.

Key duties will include (full training provided on commencement of employment):

  • To effectively and efficiently key on claims and establish first contact with policyholders in accordance with each clients Service Level Agreements.

  • To ensure all phone calls are answered in a timely manner and maintain high levels of phone availability.

  • To accurately record all complaints received on receipt and ensure that all appropriate customer communication is issued (SRC , holding letters or FRL letters) with any relevant reporting to client using the clients preferred reporting process.

  • To pursue surveyors to ensure their compliance with company SLAs

  • To complete second call tasks and review claims that are on hold to actively push these through the claims journey.

  • To flag any sightcall claims appropriately on the system and ensure these are accurately signposted to the surveyors.

  • Promote customer use of TrackMyClaim on the initial call to the customer and throughout the claim.

  • From time to time you will be expected to carry out other duties and special projects in addition to key roles and responsibilities to suit business needs.

The Person:

If you are a true people person who excels is delivering exceptional customer service then we want to hear from you. You will be a confident communicator with a clear and polite telephone manner. You will need to maintain a high level of confidentiality when dealing with client information, therefore discretion is key. You will be comfortable using a computer and familiar with MS Office packages. Ultimately, you will want to work for a company that really invests in its employees and work successfully in a team environment. Prior experience in an administrative / customer service position within an office is required. Prior experience in insurance would be highly beneficial, however, full training will be provided on services and products.

Next steps...

If this position has caught your attention and you would like to apply, then please do so online or email your CV to If you'd prefer to speak on the phone before applying, then we really do welcome you to call for a chat on 01823 285440.

We look forward to hearing from you.

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Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Catherine Knight