Customer Service Administrator *Career progression available*

Job Title: Customer Service Administrators x2


Location: Near Canterbury


Salary: £19k + up to £2,700 a year in bonus (paid monthly)


Hours: Monday-Friday, 9am - 5.30pm (1 hour lunch break) and every other Saturday 9am-1pm, totalling 39.5 hours on average per week


Reasons to work at this business:



  • Exceptional training

  • You'll be working as part of busy and fun team of 10

  • 21 days holiday increasing each year to a maximum of 25 days

  • Career progression available

  • A £50 Thank You voucher after working for the company for 1 year

  • Employee of the month award + reward

  • A really supportive Manager


If you're interested read more details below….


An exciting opportunity for 2 team-oriented, customer focused individuals with great organisational & communication skills to join an Administrative department at a reputable Insurance company based near Canterbury.


As a Customer Service Administrator your responsibilities would be:



  • Supporting all areas of the business by ensuring that all required and supporting documentation for customers and insurers is provided within established service level agreements and in a compliant manner

  • Dealing with after sales Insurer and customer queries and complaints via phone, email and post within the regulatory framework and timelines to support Treating Customers Fairly and good customer outcomes

  • Managing workflows and streamlining processes by striving for single contact resolution where possible and always adopting a customer-centred approach

  • Acting in a friendly and professional manner at all times and seeking to enhance and develop customer relationships

  • Identifying potential customer issues and vulnerabilities and adapting process accordingly

  • Working closely with colleagues to support and achieve company objectives

  • Accurately and efficiently processing work through internal and external systems

  • Achieving and exceeding all personal performance and quality targets

  • Working as a team to achieve and exceed all departmental targets

  • Working as an individual and a team member to achieve the company strategic objectives

  • Embracing and promoting cultural change and development


Skills and experience required:



  • Customer service experience - retail or in an office

  • Previous experience within insurance is ideal but not essential, an interest in insurance is great!

  • Polite and friendly telephone manner

  • Exceptional organisational skills

  • Fully computer literate in MS Excel, Word, Teams and Outlook

  • Be driven to deliver outstanding levels of customer service


Next steps:


If this sounds like an ideal position for you and you have the experience outlined above, then please apply today.


Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do please call us on 01233 611780 ASAP or within 24 hours to discuss the position in further detail with Bonnie (Candidate Manager) or Nicola (Permanent Consultant). We look forward to your application.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Nicola Hamley