Customer Service Administrator

Do you currently work in retail, hospitality or healthcare delivering an exceptional service? Are you looking to move into an office-based role that offers a fun, supportive culture and excellent training as well as long term career progression? If so, this is an opportunity not to be missed!

JOB TITLE: Customer Service Administrator

LOCATION: Bridgwater, Somerset (office based)

SALARY: Competitive starting salary of £25,000 with annual salary reviews

HOURS: Full time - working 5 days per week to include every other weekend (rotas done a minimum of 3 months in advance)

BENEFITS: This company offer 31 days holiday including bank holidays, free on-site parking, casual dress, annual pay reviews, progression opportunities within the business, social events, as well as working alongside a friendly, encouraging and longstanding team.

THE COMPANY: We are working in partnership with a growing business who are committed to providing an excellent customer service experience to everyone that engages with them. When joining this company, you will be provided with full training and have a buddy to answer any day-to-day questions you may have. Every member of the team is valued, and the management have an open-door policy and are always happy to look at suggestions and ideas from the team that will have a positive impact on the working environment. This is a fantastic time to join an established business who are taking their industry by storm!

THE ROLE: This role is a varied customer service administration position and will suit someone who is motivated and enthusiastic, with good attention to detail and a positive attitude. You will be a customer orientated person with a passion for providing a high level of customer service to all customers, via email, live chat and over the phone. This opportunity would suit someone who has prior experience within a customer service-based job such as hospitality or retail and is looking to move into an office-based role or someone with prior office experience who is looking to work in a fast-paced environment with a supportive team who will quickly help you get settled into your new position.

KEY DUTIES:

• Providing an excellent, personal and efficient service to all customers, ensuring they have a positive experience.


• Liaising with contact customers via telephone and email to take payments and update the system.


• Answer queries within a timely manner.


• Manage customer details and process any account changes.


• Managing customer requests


• Processing reports

THE CANDIDATE:

• Strong IT skills.


• Client / customer service focused with a positive attitude.


• Excellent communication skills, both verbally and written.


• Self-motivated and keen to learn.


• Good attention to detail and time management.


• Able to use your own initiative.


• Process driven and well organised.


• Team player.

NEXT STEPS…To apply for the role please do so online or email your CV directly to taunton@office-angels.com. You can also call the office and speak to a member of the team about the role in more detail on 01823 285440. This client is interviewing immediately so do not delay in applying.

Why make Office Angels your agency of choice?

• CV advice and guidance.


• Thorough interview preparation advice and support.


• Support from a personable and dedicated team of experienced Consultants.


• We keep in touch! Once we place you in your new role, we keep in touch for your first few weeks to ensure you are happy and settled in.


• If we successfully find you your new role, we will plant a tree in your name!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.