Customer Service Administrator

Customer Service Administrator
£25,000 per annum
Bishop's Stortford
Monday-Friday, 8am-5:30pm (on rota basis - 40 hours per week)

Our client, a successful and well-established business is currently recruiting for a Customer Service Administrator to join their small and friendly team.

Duties:

• Liaising with customers in a in a friendly, helpful, and prompt manner, both on the telephone and via email


• Maintaining positive customer relationships, determining the customers' needs and helping fulfil them


• Ensuring the daily diary is kept up to date


• Updating the software with the movement of each vehicle in a timely manner


• Ensuring the Driving Operatives have the information they need for each delivery and collection


• Providing administrative support to the team


• Updating internal databases and systems with a commitment to attention to detail


• Building internal and external relationships and communicating on a variety of levels


• Working as part of a team


• Ensure the system is always up to date with day-to-day activities


• Assist customers by effectively resolving all customer service issues

Key attributes:

• Ability to multi-task


• Prioritise tasks


• Work to deadlines


• Work as part of a team


• Full Clean Driving License essential

Experience required:

• Computer literate


• Good communicator


• Good all-rounder prepared to muck in and help as required to cover holidays/sickness


• Able to work under pressure

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.