Customer Service Administrator - Based in Nottingham

Our client is a National Housing Association that provides housing at different levels of affordability for people living in London, the South East, East Midlands and East of England.


They deliver care and support to customers with a wide range of needs, specialising in services for older people and for people with mental health issues and learning disabilities.


They are looking for new Customer Service Agents to join their team, please apply immediately if you enjoy providing great customer service, are available to start asap and are happy to work in the office in the Nottingham / Beeston area!



  • Role: Customer Service

  • Start Date: ASAP

  • Location: Nottingham - Beeston area

  • Duration: ongoing

  • Payrate: £10

  • Shift Pattern: Mon - Friday and once a month - one day at the weekend (Sat or Sunday) with a day off during the week


Overall Responsibility:


Responsible for delivery of a customer contact role, within a contact centre environment against a set of objectives and standards across some media channels and selected work group types whilst measured and monitored by strict KPI's, in order to provide a consistent, high quality customer experience to our customers, with an emphasis on "first time right" efficiency following quality and procedure processes to benefit all stakeholders..


Duties / Responsibilities:
Through quality dialogue with customers and working with the support of your team leaders, our expectation will be that you exemplify our business ethics and ambitions to deliver a first class response for customers with property support needs for customers and colleagues contacting us by phone, email, web chat and occasionally in persons at our front desk



  • Be a proactive and collaborative member of your team by working with our team and business leaders and embracing the requirement of continual improvement in all that we do

  • Demonstrate the ability to work cross function to achieve our goals by joint working with other service areas of the business

  • Work with an ability to flex your approach, adapting communication styles to get the best out of your interaction with customers, colleagues and supply partners

  • Be a positive role model and demonstrate the ability to effectively manage change and conflicting priorities

  • Be a clear, concise and effective communicator, with the ability to show empathy but be able to manage your interaction


Requirements:



  • Have a demonstrable IT proficiency and an acceptance to apply yourself to further learning in order to further advance your skill level

  • Work with all/any systems required to deliver an effective service for the customer and our business

  • Proven experience of working within a high performing team or work-stream meeting challenging targets within a busy contact environment

  • Show the ability to engage with people at all levels - Oral, written and non-verbal including the ability to deliver a difficult message in a professional manner

  • Be a positive role model with outstanding behaviours

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Lily Griggs