Customer Service Administrator - 6 Month FTC

Job Title: Customer Service Administrator - 6 Month FTC

Salary: £18,000 - £21,000 pa (pro rata)

Hours: Shifts - 37.5 hours per week

Location: Enderby, Leicester

Office Angels are currently recruiting Customer Service Administrators for a large public sector client based in Leicester. This is a full-time role for a fixed term of 6 months. Successful candidates will have previous experience within an administration and/or customer service role.

This role will predominantly consist of taking inbound and making outbound calls to arrange appointments for the Covid-19 vaccination, so an excellent telephone manner is essential. Candidates who are also fluent in additional languages as well as English would also be advantageous.

Please note successful candidates will work shifts as per the below:

  • Rotas in place which are given 4 weeks in advance in order for staff to manage work life balance

  • Hours may change based on the business needs, e.g. 9-5, 10-6 11-7, 12-8 Mon - Sun Rotas provided in advance

  • Shifts are provided, however candidates do have the ability to do a shift swap should they wish to via shift swap process

  • As is stands 1 weekend per month to be worked however may increase to 2 per month

Your Key Responsibilities will include but are not limited to:

  • Volume inbound and outbound calls

  • Recording of data in spreadsheets

  • Answering queries and questions from customers over the phone

  • Completion of online booking system

Professional skills, Experience and Attributes Required:

  • Computer literate including basic knowledge of Microsoft Word and Excel

  • A pro-active mindset, with a willingness to be flexible, agile & react positively to change

  • Ability to develop strong working relationships with others

  • Self-motivated with the ability to work with minimal supervision and take ownership to solve problems

  • Strong organisational skills, and the ability to plan and prioritise your own workload

  • Excellent communication and interpersonal skills, on the telephone

Please apply today with your up to date CV

The Small Print

Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Chloe Singleton