Customer Sales Advisor

JOB TITLE: Customer Sales Administrator


LOCATION: Ilminster, Somerset


SALARY: £18,000 PA


HOURS: Monday - Friday, 8am - 4.30pm or 8:30am - 5:00pm


BENEFITS: 25 days annual leave plus Bank Holidays, established and reputable company, friendly and welcoming team environment, person-centred company with good core values, bright, modern and spacious offices with good kitchen facilities, free car parking.


THE ROLE:


The role will involve dealing with customer after sales enquiries received by telephone, e-mail and post; arranging returns, tracking deliveries, assessing and processing replacement orders accurately using EFAC's software; any other ancillary duties as appointed by the Customer Services Manager or Team Leaders.


MAIN RESPONSIBILITIES:



  • To assist and respond to all contacts made to the customer service department received via telephone, letter, email & sales referrals.

  • Dealing with customer enquiries, complaints, and compliments, ensuring the highest priority is placed on identifying and satisfying customer needs within the department guidelines, ensuring the brand proposition is met.

  • To provide support for both our internal and external customers.

  • Thorough understanding of refund/returns policy and procedures

  • To process returns with the customer, tracking and following through to completion.

  • To process replacement orders at 100% accuracy, finding route cause of the issue, reporting, and highlighting any major concerns to the After Sales Team Leader and Customer Service Manager.

  • Update all aspects of customer records to maintain quality databases

  • Within office working practices, develop an organised work flow and methodical approach which will meet customer time frames

  • Use EFACs software to process sales orders with a high level of accuracy.

  • To achieve high levels of customer care which are best in class and comply with company guidelines, escalating issues where necessary to management.

  • Demonstrating a comprehensive knowledge of website and product range

  • Achieve defined individual SLA's in customer service

  • Ensure rapid and accurate communication with other personnel/departments as required; directing any unresolved issues to the relevant personnel/department which could be either internal or external.

  • Ability to recognise and highlight recurring consumer and product issues to management


The successful applicant must be professional and polite with a confident telephone manner, high attention to detail and accuracy along strong IT skills. Prior experience working within an office environment providing high levels of customer service is essential, with the ability to work well in a team and independently.


This truly is an exciting opportunity for someone who enjoys a busy and varied role, working for a company that really value their staff.


If you are interested in finding out more then please get in touch today by applying online or sending your CV directly to nicole.chipperfield@office-angels.com, alternatively you can call the team on 01823 285440 for more information.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Catherine Knight