Customer Relations Co-Ordinator

  • Location
    Milton Keynes, Buckinghamshire
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £ 22000 - £ 23000 / Year
  • OrganizationType
    Home/Office

Customer Relations Co-Ordinator


Location - Milton Keynes 4 days in the office 1 day from home


Salary - £22,000 - £23,000 per annum



The role of the Customer Relations Co-Ordinator is to maintain data as well as support the customer relations teams with demands that arise regarding accounts and orders. This position reports to the Head of Customer Relations.



Responsibilities:



  • Provide strong administrative and customer service support.

  • Work closely to ensure system availability dates are maintained on a weekly basis and are as accurate as possible.

  • Provide strong support for all Customer Relations teams along with Sales in terms of order book management information, and any associated risks & delays to the orders are captured in SAP.

  • Check error reports and order book reports daily to ensure orders are reaching our customers on time along with the updating of cancellation dates where required.

  • Assist with updating customer supplied pricing, part numbers and other VAS requirements in SAP in a timely manner.

  • Support the Customer Relations teams in acquiring labels directly from customers where required and working with the Logistics team to ensure they arrive in sufficient time.

  • Ordering license specific hang tags, holograms and other requirements directly suppliers where required and working with the Production team to ensure they arrive in sufficient time to be applied by the factories.

  • All other duties and special projects as assigned

  • Attend any training and development courses.


Knowledge and Experience:


Through a minimum of one to two years of general office experience, you must be able to demonstrate acquired skills and measurable success in each of the following areas:



  • Excellent working knowledge of Microsoft Office, in particular, Excel

  • SAP experience is desirable, but not essential

  • Excellent communication and organisational skills

  • Passionate about customer service

  • An eye for detail

  • Excellent verbal and written communication skills


If you wish to apply please send your updated CV to Gabriella.Saunders@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Gabriella Saunders