Customer Experience Manager

  • Location
    Haywards Heath, West Sussex
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £ 32000 - £ 42000 / Year
  • OrganizationType
    Home/Office

JOB TITLE: Customer Experience Manager


LOCATION: Haywards Heath, free onsite parking


Co. TYPE: Highly successful luxury retailer


HOURS: Monday - Friday 9am - 5.30pm (flexi-time available)


SALARY: £32,000 p/a - £42,000 p/a + bonus


BENEFITS: Excellent benefits including Private Medical, Flexi-Time, 20 days annual leave increasing each year with length of service, charity volunteer days, flexibility to work from home 1 day per week, and more!


We've teamed up with the Hiring Manager to recruit a Customer Experience Manager to join their small busy team of friendly experts.


Your day to day responsibilities will include:



  • Management of the Customer Service Team including recruiting, coaching, overseeing and acting as a point of escalation

  • Managing the Customer Experience Strategy

  • Define and implement the conversational commerce strategy

  • Consistently identify and implement improvements to operations to provide the best solutions for the team and the customers


About you:



  • Passionate about customer service and excellence

  • Keen to find impactful solutions and enjoys thinking of new ideas

  • Cares about customers and strives to deliver outstanding service

  • First hand experience of leading and creating teams


To be considered for this exciting opportunity, please apply with your CV today or call Cheryl for more information!


Immediate start available, however if you have a notice period, please still apply!



Office Angels are an equal opportunity employer and are acting as a recruitment agency for this vacancy.


Please be aware we receive a lot of applicants for our roles if you have not been contacted within the next 5 days of applying for this role on this occasion you have not been successful but please go to our website for more vacancies - www.officeangels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Alice Holden