Customer Experience Executive - Dutch Speaking

Customer Experience Executive - Dutch speaking


6-month contract - potential to extend


£24.5k


8:30am-5pm


Successful, friendly and unique specialist ticketing agency based in the heart of Canary Wharf are looking to recruit an experienced Customer Executive to join their team!


The friendly and supportive team are looking for someone with exceptional customer service skills in both Dutch and English, as well as translation of written content from English to Dutch. The UK office is a warm and fun environment, where you will be surrounded by colleagues who are enthusiastic and passionate about the work they do.



Some of the duties will include:



  • Supporting customer enquiries and bookings in both Dutch and English

  • Researching and responding to email enquiries

  • Handling telephone enquiries and bookings

  • Supporting customers through online chat messaging

  • Responding to private messages on social media

  • Translating website content, customer communications, and other relevant texts from English to Dutch



To apply for the role we are looking for:



  • Native level in Dutch and fluent in English

  • Excellent oral/telephone communication skills - able to communicate in a polite, patient, friendly, and professional manner

  • Excellent written/email communication skills - able to communicate and write content in a clear, well-written, friendly, and professional

  • Previous customer service focused experience

  • A positive, enthusiastic, and motivated individual that always looks to deliver beyond expectations



This is a great opportunity for somebody who is passionate about Customer Service to join a fun and friendly team.



Saturday morning once every 5 weeks for a full day in lieu. Only applicable during peak time (May-Sept).


Initially the role will be remote with a gradual return back to the office.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Natalie Edgar