Customer Experience Administrator

  • Location
    Falkirk, Falkirk
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
  • Salary
    £ 23000 - £ 25000 / Year
  • OrganizationType

Job Title - Sales Support Administrator
Location - Stirling
Salary - £23K - £25k - depending on experience
Hours - Monday to Friday

Our client has a manufacturing facility in Stirling and have a UK/Europe wide client base.  

Our client prides themselves on providing an excellent customer journey and want YOU to be a part of it.  We urgently need to recruit an experienced Sales Support Administrator to join their expanding team.

About the Role 

* Providing exceptional customer service across all forms of communication i.e. telephone/email/in person
* Developing effective supplier and customer contact
* Completion of delivery documentation
* Raising invoices along with processing internal and external orders  
* Updating internal database
* Delivery of a quality workload in a fast-paced environment  
* Collating and reporting information using MS Excel

About You 

*  Excellent communication, organisational and administration skills
* Proficient in MS Excel  
* Excellent customer service approach 
* Ability to meet tight deadlines and multi-task
* Ability to work as part of a team and to use your own initiative 
* Quick learner with good attention to detail, accuracy and presentation

Personal Attributes 

* Proactive, professional and helpful
* Calm, confident manner and able to work effectively under pressure, in a fast-paced technical work environment. 
* Reliable, responsible and organised
* Solution focused and flexible approach to problem-solving 
Customer service is at the forefront of the company values and our ideal candidate will be able to demonstrate a warm customer service approach and enthusiasm for delivering a top service to clients.

This is a newly released role and we will be shortlisting candidates under strict timescales for this client. If you are interested - please don't delay your application. Please contact Victoria McEwan for further information -
0141 226 4041
LinkedIn -

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To speak to a recruitment expert please contact Victoria McEwan