Customer Coordinator

  • Location
    Bournemouth, Dorset
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £ 22000 - £ 25000 / Year
  • OrganizationType
    Office

Customer Service Coordinator | Permanent | Southbourne | £23,000 - £25,000



Company



This family run business has been the leading suppliers within their industry. They pride themselves on delivering the very best products and service to customers. they become quite the experts in their field after the many years of being in the industry. They are a close-knit team ready to open their next member of the team and take them under their wing.



Role


Are you passionate about Customer Service excellence?


Would you like to work as part of a friendly and supportive Team?


Would you like to utilise your excellent communication skills?


If so, we have just the vacancy for you


As part of the Service Desk team, you will be responsible for assisting Clients and Customers who are within the Retail Sector.



Duties will include: -




  • Taking all incoming Customer Service Calls

  • Logging and processing service requests received by phone or email

  • Regularly updating the job status on internal / external computer systems

  • Updating customers web-site systems with job status and estimated arrival times of contractors

  • Assisting schedulers

  • Assisting in processing engineer's worksheets

  • Providing full customer service and administrative support



This is an excellent opportunity to join a highly successful and expanding business in their Service Desk team as a Customer Service Coordinator.



The role is working a 37.5-hour week between the hours of 9am - 17.00pm Monday to Friday with a half an hour lunch break.



About you…



The applicant should possess the following skills and attributes:



  • Computer literate (MS Office)

  • A flexible, "hands-on," proactive approach

  • Ability to be a good team player

  • Good communication using various tools. Such as email, Microsoft Teams

  • Good report writing skills with excellent written English

  • Good attention to detail and problem-solving skills

  • Some experience in data processing, customer service or office administration ideal but full training will be provided


Benefits:



  • Casual dress

  • Company events

  • Company pension

  • Cycle to work scheme

  • On road parking

  • Sick pay


If you would be interested in hearing more about the role. Please do let me know by emailing may.al-sharif@office-angels.com I look forward to hearing from you!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact May Al-Sharif