Customer Care Specialist

New
  • Location
    Bracknell, Berkshire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Salary
    £ 23000 - £ 25000 / Year
  • OrganizationType
    Office

Office Angels are currently recruiting for an Aftersales Customer Care Specialist for our client based in Bracknell.



Role: Aftersales Customer Care Specialist



Location: Bracknell



Salary: £23,000 - £25,000 + fantastic benefits!




The Role:



  • Guarantee and provide timely responses and resolutions to our clients via telephone, online portal or email

  • Coordinate with other Aftersales functions to arrange parts delivery and contract/warranty/invoice management

  • Schedule on-site visits with the Engineers

  • Provide a premium level of customer service

  • Effectively record and manage incoming cases (Technical issues and queries) and if necessary, customer complaints

  • Be the first-line solutions finder and escalate cases to meet customer SLA's

  • Be an ambassador of the brand and continuously learn about products and services to ever improve your ability to resolve queries first time


The ideal candidate:



  • Previous experience in a customer facing role is advantageous

  • Strong written, listening and verbal communication skills

  • A passion for premium customer service delivery

  • Ability to deal with a wide range of people and work well in a team

  • Ability to multi-task and prioritise effectively

  • Strong organisation and attention to detail

  • A desire to learn


Previous experience isn't required, as full training will be given.


If you are interested in this position, please send your CV to Morgan Lay at morgan.lay@office-angels.com or alternatively please apply online.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Morgan Lay