Customer Care - Luxury Fashion FULLY REMOTE

  • Location
    Manchester, Manchester
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Temporary contract
  • Salary
    £ 10 - £ 11 / Hourly
  • OrganizationType

If you are looking to kick start your career in Luxury Fashion, have an interest in Retail and have experience in Customer service, GET IN TOUCH !! This is a NEW, EXCITING, CAREER BUILDING opportunity, with the possibility to go perm, working along side a INTERNATIONAL LUXURY fashion brand. APPLY NOW !

JOB ROLE: Customer care assistant - LUXURY FASHION BRAND


HOURS: 08:00am-16:30pm / 11:00am-19:30pm / 15:30pm-12:00midnight (Shift pattern Monday - Sunday) HAVE TO BE FLEXIBLE WITH THE ABOVE HOURS AND DATES AS THIS IS REQUIRED.

SALARY: Hourly rate - £10.20

LOCATION: REMOTE WORKING - start date 3rd October 2022 / needs to be confirmed by the 19th September


  • Raising support tickets to enable tracking and resolution of customer requests

  • Speaking with customers over Email, Phone and Live Chat

  • Responding to customers via Social Media

  • Liaising with delivery service to check status of deliveries

  • Investigating and resolving customer complaints then closing support tickets

  • Processing orders and payments on behalf customers

  • Maintaining a database of customer information

  • Escalating inquiries to the appropriate team, when necessary

  • Checking product or service availability

  • Assisting customers with registration or account creation

  • Passing customer feedback onto the product or sales team to improve the organisation's offerings


  • Love to solve a problem and take responsibility

  • Are resilient with the tenacity to not give up until the problem is solved

  • Have experience fast paced customer facing environments

  • Enjoy getting stuck in and working with your team and with business partners to find the right solution

  • Have fluent English both written and spoken

  • Know your way around Microsoft Office

  • Are able to work flexible shift patterns including evenings, weekends and bank holidays

  • Are keen to learn more about the luxury fashion industry and the exciting brand

If this company and position appeals to you then please apply your CV on-line or if applying via the OA website please send to me directly LEONI.CALDER@OFFICE-ANGELS.COM DANIELLE.CARTER@OFFICE-ANGELS.COM

This opportunity is being advertised by the Office Angels West End team.

Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications, we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.

If you have not heard after 5 working days, then unfortunately we were unable to consider your application on this occasion.

Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead.

Our Retail team looks after Fashion and beauty roles nationally

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Leoni Calder