Customer Care Coordinator

Job Role: Customer Care Coordinator

Salary: £18,600

Job Type: Temporary

Hours: Monday- Friday 8AM-5PM

Location: Wolverhampton

Our client is looking for 2 Customer Care Coordinators to join their office base in Wolverhampton. This role is highly suitable for any candidates with Previous experience in the call centre industry as well as working for a fast-paced retail company.

Job responsibilities of a Customer Care Coordinator:

  • Organise and prioritise the production and delivery of all proactive Customer correspondence reacting timely to any programme changes that may occur.

  • Be the main point of contact for liaison and co-ordination of Customer correspondence with the third-party printing and letter distribution provider.

  • Proactively managing compliance and highlighting potential risks and issues associated with our regulatory performance.

  • Processing payments and ensuring all activities are complete.

  • Accurate and timely update of all Customer related information into our Client CRM system.

  • Liaising with Operational and Partners to maintain accurate daily workload and programme information.

  • Completion of administrative work spanning across several platforms including MS Project, SAP, CRM and Ctrl Hub.

  • Investigating Customer insurance claims using appropriate data/ information to help inform the decision concerning the claim.

The ideal Customer Care Coordinator will have experience:

  • Experience providing a high quality of Customer Service.

  • Previous experience in working within a service delivery industry.

  • Able to demonstrate working to and achieving performance targets including regulatory performance.

  • Able to demonstrate a flexible approach that adapts to changing business and Customer needs.

  • Ability to compile, interpret and challenge analytical data/reports.

  • Ability to use information management systems i.e., SAP.

  • Ability to build effective working relationships with both internal and external Customers.

Key Skills:

  • Organisational and prioritising skills

  • Empathy

  • Accuracy and attention to detail

  • Adaptability

  • Assertiveness

  • Strong interpersonal skills

  • Confidence

  • Diplomacy

  • Negotiation

  • Competent with CRM / Customer Management Systems.

  • Microsoft applications including Word, Excel and PowerPoint.

Essential Skills

  • Previous experience within a Service-related industry.

  • Must be highly skilled using Microsoft Excel

Desired Skills

  • Customer Service qualification

If you feel that you have all of the above skills and desire to be successful within this role, then please apply immediately as our client is looking to interview for this role ASAP or email your CV to or call 0121 633 4999.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Kia Stewart-Morrison