Customer Care Coordinator

Our client in Swindon are currently looking for someone who has experience in customer service, working in challenging environments.

We are looking for a person who is used to working with customers with high expectations on both retail and contracts; robust enough to multitask, use multiple systems and navigate difficult conversations with customers, essential to an eye for detail and investigative skills.

Job Purpose

To provide a high level of customer service including processing customer orders, promptly responding to queries about products, accounts, and services, and ensuring that any complaints are investigated and resolved quickly to the customer's satisfaction.

You will be responsible for every aspect of ensuring we provide a seamless customer journey, which makes this an important, demanding and varied role.

Key Responsibilities

  • Managing telephone enquiries from customers, obtaining appropriate contact information for any call back.

  • Responding to enquiries with relevant information or escalating if necessary.

  • Assisting the Installation Planner to ensure scheduling KPI's are met and no jobs are missed including providing information of what has been ordered (i.e. kitchen type) and providing confirmation of product ship dates for urgent return work.

  • Investigating any issues or discrepancies and ensuring these are effectively resolved.

  • Liaising with the Customer Service Manager and internal colleagues to log any issue with the relevant department and pursuing a resolution.

  • Liaising with the production, installations and sales order departments to ensure that orders are dispatched on time and in full.

Skill Requirements

  • Previous Customer Service experience in a fast-paced and changing environment.

  • Previous experience in manufacturing.

  • Able to read and check kitchen or bedroom plans.

  • Good knowledge of MS Office programmes.

  • Remain positive and able to effectively manage irate customers.

  • Ability to multi-task and work under pressure.

  • Proactive approach to work with 'right first time' attitude.

  • Flexible and able to manage changing priorities.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Amy Jones