Customer Care Coordinator

Fantastic 6 month fixed term opportunity working for a highly reputable, award winning company in the housing industry!!



JOB TITLE: Customer Care Coordinator


LOCATION: Exeter


SALARY: £19, 000 - £24, 000 per annum dependant on experience


HOURS: 37.5 hours, Monday - Friday, flexible to suit


BENEFITS: Generous benefits and holidays package including flexible working arrangements


LENGTH: 6 month fixed term initially



THE COMPANY: A prestigious, award winning, market leading property company recognised nationally for their 5 star service and quality that you will be proud to work for. This is a fantastic team who are supportive, friendly and really get the best from one another.


THE ROLE: As a Customer Coordinator you will be the first point of contact for customers once they've purchased their new home and will be there to deal with any queries that the customer may have. You will work closely with both internal and external stakeholders to resolve any issues that may arise for the customer as quickly and efficiently as possible. You will ensure that all customers receive a high standard of care and professionalism throughout the process.



DUTIES:



  • Ensure that all issues raised by customers are dealt with professionally, quickly and to their complete satisfaction

  • Ensure all contacts received are handled professionally and courteously, and recorded appropriately

  • Answer and deal with inbound calls from customers

  • Arrange the inspection of enquiries where necessary

  • Liaise with stakeholders to ensure all works are completed efficiently and in a timely, cost-effective manner and to order materials in accordance with arrangements made

  • Provide administrative support for the Department

  • Undertake post-completion satisfaction calls



WHAT WE ARE LOOKING FOR:



  • Excellent customer service skills / previous experience in a fast-paced customer focused environment

  • Ability to build strong working relationships

  • Ability to show resilience to challenge

  • Initiative

  • Strong decision-making skills

  • Excellent communication skills, both written and verbal

  • Strong multi-tasking ability

  • A professional manner when dealing with stakeholders



TO APPLY: If you are interested in this role and would like the opportunity to work for a highly reputable organisation, please call Alex on 01392 426200 or email Alex.Pedrick@office-angels.com. We really look forward to hearing from you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Alex Pedrick