Customer Care Agent Luxury Fashion Company

  • Location
    City Of London, Greater London
  • Category
    Retail - Other Retail
  • Contract Type
    Temporary contract
  • Salary
    £ 12 - £ 12.5 / Hourly
  • OrganizationType
    Home/Office

Our high-end fashion client is looking for someone to join their e-commerce team on a temporary basis as a client experience agent.


As part of the in-house Client Experience team, your role will be to provide the highest levels of customer care to website and telephone customers to meet luxury service level KPI's and targets


As a temp with Office Angels, you are entitled to amazing benefits including: Holiday Pay*, discounts at numerous high street retailers, eye care vouchers and so much more!


Type of Role: Temporary ongoing


Role: Client experience agent


Company Type: Fashion company


Schedule: Hours/Days: Monday - Friday: 9am - 17.30pm


Start Date: ASAP - must be available for immediate start


Location: Holborn - North London, hybrid working


Pay: £12.50


Duties:



  • Provide quality responses to online customer queries by email/ phone. Follow through on all customer requests, resolve issues in a timely efficient manner

  • Provide personalised customer service of the highest level (quality and in a timely manner), managing difficult customers when necessary

  • Negotiate solutions with customers to prioritise needs wherever possible

  • Work within and outside the parameters of company policy to find creative solutions to customer issues

  • Actively clientele our top clients by assisting with sourcing product and fulfilling requests, actively selling, and informing them of upcoming new products.

  • Support our Digital Marketing team by responding to customer product enquiries across all social media platforms adhering to our SLA's

  • Liaise closely with complementary departments, from sales to despatch, delivery to aftercare. Always follow up on customer orders when required to ensure a seamless customer experience.

  • Effectively use in house IT systems, adhering to departmental procedures. Make sure databases/ record are maintained and correct

  • Continuously check all stages of the customer journey, ensuring service pages are maintained and reflect the most recent policies.

  • Liaise with internal departments such as operational and commercial teams to expedite issues that are raised by the client during the customer journey

  • Undertake additional administrative duties and resolve fraud incidents as required

  • Undertake departmental projects and other duties as requested by your line manager




The successful candidate MUST have:



  • MUST have previous experience using Zendesk

  • Proven work experience within administration

  • Administration and accuracy skills

  • Previous customer service experience

  • Effective time management skills with the ability to prioritise work and remain calm under pressure

  • Detail orientated, highly organised and able to prioritise, multitask and work to deadlines

  • Intermediate level using Microsoft Excel

  • Strong phone, email and in-person communication skills

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Alice Wellsbury