Customer Care Advisor

  • Location
    Wolverhampton, West Midlands
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Temporary contract
  • Salary
  • OrganizationType

Job Title: Customer Care Advisor

Pay: £10.57 per hour

Job Type: Temporary to Permanent

Location: Wolverhampton

Hours: 8.00am - 5.00pm (Monday - Friday)

Office Angels are proud to be partnering with a prestigious utilities company within the West Midlands area to assist with the recruitment of a Customer Care Advisor to join their existing Customer Care team on a temporary to permanent contract.

Job role responsibilities of a Customer Care Advisor:

  • Organise and prioritise the production and delivery of all proactive Customer correspondence reacting timely to any programme changes that may occur

  • Be the main point of contact for liaison and co-ordination of Customer correspondence with the third-party printing and letter distribution provider

  • Proactively managing compliance and highlighting potential risks and issues associated with our regulatory performance.

  • Processing payments and ensuring all activities are complete

  • Accurate and timely update of all Customer related information into our Client CRM system

  • Liaising with Operational and Partners to maintain accurate daily workload and programme information

  • Completion of administrative work spanning across several platforms

  • Investigating Customer insurance claims using appropriate data/ information to help inform the decision concerning the claim

Skills / Experience required:

  • Experience providing a high quality of Customer Service

  • Able to demonstrate working to and achieving performance targets including regulatory performance

  • Able to demonstrate a flexible approach that adapts to changing business and Customer needs

  • Ability to build effective working relationships with both internal and external Customers.

Key Skills:

  • Organisational and prioritising skills

  • Empathy

  • Accuracy and attention to detail

  • Adaptability

  • Assertiveness

  • Strong interpersonal skills

  • Confidence

  • Diplomacy

  • Negotiation

  • Competent with CRM / Customer Management Systems.

  • Microsoft applications including Word, Excel and PowerPoint.

If you feel that you have all of the above skills and desire to be successful within this role, then please apply now!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Charlene Taylor