Customer Care Advisor

  • Location
    Milton Keynes, Buckinghamshire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Salary
    £ 29000 - £ 30000 / Year
  • OrganizationType
    Home/Office

OB TITLE: Customer Care Advisor


LOCATION: Milton Keynes


SALARY: £30,000 per annum


HOURS: Mon-Friday 09:00am-5:00pm


BENEFITS: Hybrid Working 2 days in office 3 days working from home / plus many more.



Office Angels are excited to be supporting a highly regarded national company with their latest recruitment.



WHAT WE ARE LOOKING FOR-


· This is an ideal role for someone who is an excellent communicator able to build strong relationships.


· Ability to work proactively and autonomously at all levels of the organisation.


· Must have acute attention to detail.


· Proactively collect Customer Forecast, enter tool, and collaborate with Planning on information relating to demand planning and stock positions and actively participate in demand planning meetings.


· Provide support for assigned customers and affiliates to meet order requirements and escalate issues where appropriate.


· When applicable determine corrective action with the help of the Support Office and Control Tower.


· Day to day communication and collaboration with customers, operations, sales and GBS.


· Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally.


· Update and maintain accurate customer records, including customer specific information, contracts, labelling, packaging, and stock requirements.


· Provide coverage and support accounts for other team members as necessary.


· Identify the right communication method based on the sense of urgency and issue.


· Knows how to diffuse a difficult situation and get resolution with the customers.



Next steps…


Apply today and, if you are suitable will be in touch.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Megan Linnett