Customer Care Adviser - Retail

  • Location
    London, Greater London
  • Category
    Retail - Fashion
  • Contract Type
    Permanent
  • Salary
    £ 22000 - £ 23000 / Year
  • OrganizationType
    Home/Office

Job Role: Customer Care Advisor


Salary: £23K


Company: Luxury Retail


Location: Remote, however you will be required to attend the West London Head Office for company wide meetings and training sessions.


Reporting to - Customer care Manager


Our London based client has a global vision that they want YOU to be apart of. Confidence, creativity, and collaboration are apart of their every day! If you are a great problem solver, are focused, and understand the importance of organisation, please make sure to have a read about this role as it could kick start your career within the retail world!


KEY RESPONSIBILITIES



  • First point of contact for customers

  • Responding to all customer enquiries within four hours

  • Dealing with all customers enquires; chasing deliveries, managing faulty returns/ replacements

  • Handling all customer complaints

  • Ensuring customers are updated effectively

  • Logging any customer feedback that impacts other departments

  • Communication with customer through various channels including; Email, telephone and Live-Chat COMPETENCIES & EXPERIENCE

  • 1+ year's experience within customer care is essential

  • Ability to display clear and positive communication skills both written and verbal

  • Ability to use own initiative and proven track record of having solved problems successfully

  • Well organised

  • Acts well under pressure

  • Team player

  • Experience with Microsoft packages


COMPETENCIES & EXPERIENCE



  • Experience within customer care is essential

  • Ability to display clear and positive communication skills both written and verbal.

  • Ability to use own initiative and proven track record of having solved problems successfully

  • Well organised

  • Acts well under pressure

  • Team player

  • Experience with Microsoft packages


If this company and position appeals to you then please apply your CV on-line or if applying via the OA website please send to me directly LEONI.CALDER@OFFICE-ANGELS.COM DANIELLE.CARTER@OFFICE-ANGELS.COM


This opportunity is being advertised by the Office Angels West End team.


Thank you for your interest in this role. All successful applications will be contacted within 5 working days. Due to the high volume of applications, we receive we do ask for your patience to wait to hear from the consultant rather than to call us directly.


If you have not heard after 5 working days, then unfortunately we were unable to consider your application on this occasion.


Office Angels West End branch look after roles in the following locations and all areas in between: Oxford Circus, Oxford Street, Covent Garden, Tottenham Court Road, Euston, Regent Street, Piccadilly, Leicester Square, Camden, Bond Street, Marble Arch, Marylebone, Mayfair, Baker Street, Edgware Road, Regents Park, St Johns Wood, Primrose Hill, Paddington, Hampstead.


Our Retail team looks after Fashion and beauty roles nationally

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Leoni Calder