Customer Care Administrator

  • Location
    Wolverhampton, West Midlands
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Temporary contract
  • Salary
  • OrganizationType

Job Title: Customer Care Administrator

Pay: Equivalent to £22'000 per annum (£10.57 per hour)

Job Type: Temporary to Permanent Contract

Location: Wolverhampton

Hours: 8.00am - 5.00pm (Monday - Friday)

Office Angels are proud to be partnering with a prestigious utilities company to assist with the recruitment of x2 Customer Care Administrators to join their Customer Care team on a temporary to permanent contract. Within this role you will work closely with the Customer Care Contact Centre and Customer Liaison Leads to ensure all administrative activities are effectively managed on a daily basis and to support with the timely creation and delivery of customer correspondence. This role is predominately computer based that requires excellent knowledge of using MS Excel, a methodical approach and the ability to prioritise your workload. You must be highly organised and be able to manage multiple work activities.

Job Role Responsibilities:

  • Organising and prioritising the delivery of all customer correspondence as per regulatory requirements

  • Main point of contact for liaison and co-ordination of customer correspondence

  • Processing payments and ensuring all assurance activities are complete

  • Accurately and timely updating of all customer related information into a Client CRM system

  • Producing customer data related reports

  • Analysing customer detail and data

  • Efficient and effective management of customer insurance claims

  • Investigating customer insurance claims

  • Comprehensive investigation of escalated customer complaints

Skills / Experience required:

  • Proven track record in delivering a proficient administrative support

  • Ability to build effective working relationships

  • Ability to compile reports.

  • Excellent accuracy and attention to detail

  • Strong interpersonal skills

  • Competent with CRM / Customer Management Systems

  • MS Excel knowledge (inc. pivot tables, V-lookups)

  • Microsoft applications including Word, Excel and PowerPoint

If you feel that you have the required skills and experience for this role then please apply now!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Charlene Taylor