Customer Care Administrator

  • Location
    Exeter, Devon
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Salary
    £ 23000 - £ 24000 / Year
  • OrganizationType
    Office

JOB TITLE: Customer Care Administrator


LOCATION: Exeter


SALARY: Up to £24,000 PA DOE


HOURS: Mon-Fri either 8-5, 9-6 or 10-7 worked on a rota basis


BENEFITS: 25 days holiday plus Bank Holidays, up to 10% Annual Bonus, Group life assurance, Discounted RAC Breakdown Cover, Car, Wellbeing Service.


THE COMPANY: Friendly, down to earth, supportive and progressive telecommunications company who really value their employees and provide fantastic training.


THE ROLE: The key focus of this role is to follow a customer-centric culture by ensuring the company's customers have the best possible experience of the products and service and transform them into customers for life. The Customer Care Administrator will ensure that the company is always responsive to customers, understand their needs and where possible exceed their expectations.



  • Understanding customer needs, through dialogue with customers and through continual analysis of the customer journey, and making recommendations for improvement where needed

  • Dealing with customer communications via phone, email and live chat.

  • Delivering a first-class customer experience using lean methodology without compromising on responsiveness and efficiency

  • Proactive management of customers' experience post installation, to ensure that customer delight is nurtured and further cultivated

  • Identifying potential advocate customers that can be approached for case studies and customer feedback quotes.

  • Assisting in the building of processes and skills within the team

  • General administrative tasks


THE PERSON:



  • Relevant customer service experience gained in an office or a strong academic background with accompanying customer service experience gained in retail/hospitality etc

  • Proficient in MS Software suite

  • You will have excellent communication skills and can handle different types of customer query, including complex queries and complaints.

  • You are pragmatic, positive, and able to adapt to change.

  • You're a team player, able to work with both members of your own department and with other teams while maintaining your focus on the customer.

  • You can take feedback to ensure you optimise your opportunity for development


NEXT STEPS… If you are interested in this position and would like to find out more, please apply online, send a copy of your CV to vicky.williams@office-angels.com or contact Vicky on 01392 426200.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Harri Yeates