Customer Care Administrator

JOB TILE: Customer Care Administrator



LOCATION: Outskirts of Exeter



HOURS: Monday to Friday, 37.5 hours per week, 8.30-5 or 9-5.30 but with an early finish on a Friday



SALARY: £21,000 - £24,000 PA Dependant on Experience



BENEFITS: 24 days holiday plus Bank Holidays, Free Parking, Contributory Pension, Flexible Benefit Scheme



THE COMPANY: A luxury New Home builder with sites all over the UK looking to expand their office team and recruit ambitious and driven individuals



THE ROLE: As a Customer Care Administrator you will be responsible for the day to day management of the administration relating to all customer issues. You will take ownership of all ongoing customers' issues and will be responsible to allocate resources to undertake work in customers' homes. Working closely with the Assistant Customer Service Manager and Head of Customer Experience, you will be responsible for the management of information and data in relation to all customer issues.



KEY DUTIES:



  • Monitor the Customer Services Inbox



  • Receive and log all telephone calls and emails from Customers on an inhouse computer system

  • Provide feedback and obtain information from other departments'

  • Ensure all relevant documentation is in customer plot files

  • Archive site information as required.

  • Ensure the correct allocation of work to contractors

  • Oversee the work of contractors and report on poor contractor outcomes

  • Ensure materials are available as required to facilitate remediation.

  • Maintain reasonable timescales for customers for any remediation works

  • Address unsuccessful/poor remediation of customer issues

  • Ensure that out of hours services and reporting work effectively



THE CANDIDATE:



  • Ability to work independently, prioritise work and take initiative.

  • Able to demonstrate efficiency and reliability in previous roles.

  • Ability to think ahead and forecast customer issues.

  • Great Interpersonal, communication and relationship skills.

  • Proactive and resilient in a fast-paced working environment

  • Knowledge of handling Customer Complaints face to face and/or via telephone



This is a fantastic opportunity for someone with first class customer service experience who is also a strong administrator to join a supportive and encouraging team and develop a career.



If you are interested in finding out more please apply online, email vicky.williams@office-angels.com or contact the office on 01392 426200.


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Vicky Williams