Customer Care Administrator

New
  • Location
    Exeter, Devon
  • Category
    Customer Service - Customer Service Assistant
  • Contract Type
    Permanent
  • Salary
    £ 23000 - £ 24000 / Year
  • OrganizationType
    Office

Customer Care Administrator


Exeter


Up to £24,000 PA DOE


Full time, Mon-Fri either 8am-5pm, 9am-6pm or 10am-7pm worked on a rota basis


Perks of the job include 25 holidays plus Bank Holidays, up to 10% Annual Bonus, Group life assurance, Discounted RAC Breakdown Cover, Car, Wellbeing Service.


Fast-growing, friendly and progressive telecommunications company who really value their employees and provide fantastic training with plenty of opportunity.


The key focus of this role is to follow a customer-centric culture by ensuring the company's customers have the best possible experience of the products and service and transform them into customers for life.


The Customer Care Administrator will ensure that the company is always responsive to customers, understand their needs and where possible exceed their expectations.


Your duties will include:



  • Understanding customer needs, through dialogue with customers and through continual analysis of the customer journey, making recommendations for improvement where needed

  • Dealing with customer communications via phone, email and live chat

  • Delivering a first-class customer experience using lean methodology without compromising on responsiveness and efficiency

  • Proactive management of customers' experience post installation, to ensure that customer delight is nurtured and further cultivated

  • Identifying potential advocate customers that can be approached for case studies and customer feedback quotes.

  • Assisting in the building of processes and skills within the team

  • General administrative tasks


About you



  • Either relevant customer service experience, or gained from office/retail/hospitality background or a strong academic background

  • You will have excellent communication skills and can handle different types of customer query, including complex queries and complaints

  • Proficient in MS Software suite

  • You are pragmatic, positive, and able to adapt to change

  • You're a team player, able to work with members of your own department and with other teams while maintaining your focus on the customer

  • You can take feedback to ensure you optimise your opportunity for development


Next steps: If you are interested in this position and would like to find out more, please apply online, send a copy of your CV to vicky.williams@office-angels.com or contact Vicky on 01392 426200

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Harri Yeates