Customer Account Manager

  • Location
    Glastonbury, Somerset
  • Category
    Customer Service - Account Manager
  • Contract Type
  • Salary
    £ 25000 - £ 30000 / Year
  • OrganizationType

JOB TITLE: Customer Account Manager

LOCATION: Glastonbury, Somerset

HOURS: 8.45am - 5.15pm Monday to Friday (A mixture of hybrid working)

SALARY: £25K - £30K PA DOE

BENEFITS: 25 days annual leave plus Bank Holidays, Hydrid Working, Pension Scheme, Private Healthcare, Birthday leave and Pay Rewards.

THE COMPANY: A well established international technology company that provides innovative, user friendly software allowing businesses to save time and focus on their goals.

THE ROLE: An enthusiastic and ambitious individual required to join this team in delivering excellence to both prospective and existing customers. You will be responsible for providing direct support to the Sales Consultant in the ongoing development of your designated area, providing an excellent service to your customers.


  • As part of a busy Sales team, you will be key in creating an excellent customer experience, through regular pro-active phone calls, Microsoft Teams Meetings and email contact.

  • You will develop your knowledge of company products, allowing you to better understand the needs of customers and help the Consultancy team guide customers on how company solutions can benefit them.

  • Having a dedicated patch will give you the ability to forge trusting relationships with customers, allowing you to gather genuine feedback through nurturing an ongoing two-way discourse.

  • You will support your patch partner with business development by following up on leads, booking sales demos, generating quotations, and helping finalise sales.

  • You will have the opportunity for occasional travel throughout the UK for customer events and sales conferences.

  • Working alongside the Support team, you will take ownership of any customer challenges and bring the customer to a satisfied resolution to build a long-term business relationship.

  • You will provide feedback to management on customer experiences and trends.

  • Be process driven and record all customer interactions in the CRM for wider business awareness.


  • Prior experience in a customer service / account management position within an office setting.

  • Ability to upsell and cross sell.

  • Good working knowledge of MS Office.

  • Excellent communication skills.

  • A great team player with 'can do' attitude and innovative problem solving skills.

  • Ability and willingness to absorb new aspects of software and technology.

HOW TO APPLY: If you are interested in this position please apply online, or email your CV to or call Debbie on 01823 285440.

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To speak to a recruitment expert please contact Catherine Knight