Contact Centre Advisor

  • Location
    Manchester, Manchester
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Salary
    £23,254.00/Year
  • OrganizationType
    Home/Office

Customer Service Advisor


Not for profit organisation


Manchester City Centre


£23,254 per annum + excellent benefits



Hybrid working - 2 days in the office, 3 days from home


Please note: The START DATE for this position is the 16th of January 2023


Office Angels are currently recruiting for Customer Service Advisors to join our client based in Manchester City Centre.



Duties will include:




  • Deal with incoming phone calls, emails and live chat requests

  • Updating the internal system

  • Meet all deadlines and service level agreements

  • Comply with GDPR and confidentiality

  • Assist colleagues when required



We are looking for candidates with:




  • Previous experience in a customer service environment, ideally dealing with a mixture of phone, email and live chat enquiries

  • Experience of relevant software including MS Word, Excel, Outlook and internal bespoke systems/CRMS

  • Understanding of GDPR and confidentiality

  • Ability to work within strict policies and procedures

  • Strong communication skills including first class written skills

  • Excellent interpersonal skills with the ability to work well with others

  • Great organisational ability and attention to detail




Salary: £23,254 per annum


35 hours per week, flexitime


25 days holiday


Pension


Private medical



If you are interested and meet the above criteria please send your CV ASAP to alison.gray@office-angels.com or call the branch on 0161 832 7600 if you have any queries. Due to the high volume of CVs we are currently receiving we are unable to reply to each application. If you have not heard from us within 5 days then unfortunately you have been unsuccessful on this occasion.

Office Angels is an equal opportunity employer


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Alison Gray