Client Account Manager

  • Location
    Swindon, Wiltshire
  • Category
    Construction & Property - Real Estate
  • Contract Type
  • Industry
    Real Estate
  • External Reference
  • Salary
    18000 £ - 20000 £ / Year

This role is telephone based involving direct contact with customers who are looking to sell their property. The individual will be required to identify customers' needs and promote the relevant benefits of using the service. They will also need to use their skills and knowledge in order to assess a potential offer for the customers' property. The role involves speaking with a wide range of customers in different situations making every call challenging and different.

About the role:

  • No cold calling - Respond to warm leads and field inbound calls

  • Collate personal and property information

  • Build and maintain relationships with clients while proficiently explaining the processes of how the service works tailoring each call according to the individuals needs

  • Using the information gathered in order to carry out an initial research in order to assess the potential offer level

  • Liaise and maintain relationships with Estate Agents in order to assist with our formal offers

  • Once the formal offer is made the individual will be responsible for ongoing contact with all of their cases until they are closed

  • Working as part of a small team the role involves working closely with the Sales Director as well as the Purchasing Director

About you:

  • Excellent communication and listening skills with a polite, confident and friendly manner essential

  • Previous experience in the property industry or customer services would be beneficial but not essential as full training will be provided

  • Enjoy working with customers to build trust and strong relationships

  • A positive and approachable attitude

  • Flexibility and quick thinking

  • Minimum GCSE Grade C to include Maths and English

Shift pattern

The hours of work are 37.5 per week and will vary between our office hours as follows:

A shift is 9.00 am to 5.30 pm or 12 noon to 8.00 pm Monday to Thursday. Friday 8.30 am to 5.00 pm or 10 am to 6.00 pm. Saturday and Sunday 10.00 am to 3.00 pm (once a month).

Lunch breaks will vary between 1 hour and 30 minutes depending on the shift

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Kath Curr