Complaints Lead/Management reporting administrator - Preston

Are you looking to utilise your customer service and strong inter personnel skills. Have you got advanced excel skills and analysis skills in order to create reports to management!


My client is looking for a candidate to fill a newly created role on a temporary basis. The role could leave to a permanent opportunity for the right candidate.


This is a fantastic and great opportunity to join an established growing company in South Preston.


Reporting to the operations manager you will :


Handle all incoming calls into the business regarding complaints


Handle all incoming correspondence regards complaints


Deal with social media complaints


You must be able to take control of the complaint and track and report back on actions taken to gain resolution


Management of insurance claims and tracking


Produce reports on the above through advance excel formatting of information


You must be able to liaise with customers, managers and produce reports for directors


You may on occasion be required to attend clients sites to carry out the enquiry



The client is looking for an extremely confident communicator who can pick things up quickly. This is a new position to the company and they are looking for a candidate who can help implement a new system of working and keep records on databases and excel to track and eliminate any future issues.


It is essential that you are a car driver to attend visits in the North West area.


Hours of work - Monday to Friday 40 hours 8 - 5


If you are available immediately for a temporary role and have the skills to take on the responsbility within the position please contact me immediately.


Office Angels Preston cover the following locations: Blackpool North, Blackpool South, Fleetwood, The Fylde Coast, Blackburn, Burnley, Longridge, Chorley, Leyland, Bamber Bridge, Walton Summit and Preston. We also cover sought Preston to Wigan, Skelmesdale,Southport and Liverpool areas


Please be aware that we are currently receiving a high volume of applications and will endeavour to contact all applicants, however if you have not been contacted within 72hrs please assume that you have not been successful on this occasion and your CV will be kept on record for future positions


Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.



By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy




Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://www.office-angels.com/candidate-privacy


To speak to a recruitment expert please contact Deborah Davies