Complaints & Customer Service Advisor

New

Complaints and Customer Service Advisor
Monday to Friday 9am-5pm
Northampton
Immediate start - temp to perm opportunity


£12p/h+


As our Complaints Handler, you will be responsible supporting the complaints manager in implementing a world class complaints management process. Your daily tasks will include:



  • Adhere to the implementation of complaints policies and procedures

  • Find ways of improving efficiencies and effectiveness of processes

  • Review and investigate complaints bringing them to a satisfactory close within the agreed SLA's

  • Ensure the effective management of complaints in line with regulatory bodies ensuring adherence to the framework providing responses that address the complainant's concerns

  • Ensure that maintenance of a company-wide complaints reporting and tracking system

  • Appropriately escalating complaints to the Complaints Manager

  • Working to strict targets which apply to both quality and productivity

  • Recording complaint details accurately on all relevant systems and databases


If you are available immediately and are interested in this role then please contact hannah.nash@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Hannah Nash