Collections Specialist

  • Location
    Basingstoke, Hampshire
  • Category
    Financial Services - Actuarial
  • Contract Type
  • Salary
    £ 26000 - £ 28000 / Year
  • OrganizationType

Role: Collections Specialist

Industry: Finance

Location: Basingstoke, Hampshire

Salary: £25,000-£28,000

Office Angels have teamed up with a forward thinking, dynamic client who are in the finance industry, are looking to recruit a Collections Specialist. This role is a busy role and you can work from home and in the office. You will join an established team of individuals who are hardworking, have excellent communication skills as well as enjoying developing within this company and sector.

The day to day duties in your new job will be….

  • Process inbound calls from customers collections and deal with these calls correctly and accurately with a high level of professionalism

  • Process outbound calls to customers, contacting them for due and overdue accounts to negotiate prompt payment within defined timescales

  • Establish payment plans for customers to ensure loans do not default

  • Ensure all customer outcomes are within regulation and to the benefit of both the customer and the business

  • Keep accurate record of all contact on main Collection Management Systems

  • Process customer refunds, process and review account adjustments

  • Monitoring and Maintenance of assigned accounts

  • Identify trends and gaps in policies, procedures, strategies and systems

Training will be provided on in-house systems.

Required Skills and Abilities

  • Excellent communication skills

  • Experience within call centre setting

  • Assertive and confident with telecommunications

  • Understanding of Dialler system calling

  • Outstanding negotiation and influencing skills

  • Results and target driven

  • Ability to handle and diffuse challenging calls

  • Ability to work under pressure and to be able to show a flexible and adaptable approach.

  • Excellent organisational skills

  • Empathising with people in difficult situation

  • Strong team player

  • Attention to detail


  • Need 2 years min in a regulatory collections environment

  • Hybrid role (60/40)

  • Local

  • Shift basis between 9am-8pm Mon - Friday (and 1 in 4 Saturdays with a day off the following week)

  • Average 60-75 calls in and out per day

  • Some admin is involved

  • Immediate or start asap

  • Salary £26-28k

  • Benefits: Private medical, life assurance and pension

  • No parking

Next steps…

Apply today with your up to date CV as well as emailing it directly to or alternatively for a quick response call 01256 464744 and speak to Lucy to discuss this role in further detail. Out client is able to interview ASAP for a quick turnaround - so don't miss out!!

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lucy Tucker