Collections Associate

Collections Associate

Reporting To: Team Manager (Collections)

Salary: £19,500-£21,000 + excellent bonus scheme from day one

Working on a flexible shift rotation basis, shift patterns are 8am - 4pm, 9am -5pm, 12pm - 8pm.

Saturday 9am - 1pm, working 2 Saturdays in every 4.

Our client is a well-known and established business looking for a Collections Associates to join their team.

Ideal candidates will have worked within a financial environment, will have a passion and experience in delivering great customer service and will be comfortable working in a team.

Responsibilities Include:

  • Working closely with customers across the companies portfolio handling both inbound and outbound calls

  • Understanding and working within Collections Policy and Procedure to identify a fair and appropriate outcome for the customer

  • Take ownership and resolve complex cases such as deceased, bankruptcy, IVA's and DMP cases taking appropriate action on each in line with group policies

  • Provide summaries and delivery outstanding customer service, communicating agreed arrangements, next steps, and future consequences of non payment

This role is within a busy and fast paced office and offers a variety of duties on a day to day basis. It ideally requires a team player and an organised individual who can adapt and multi-task.

In return you for your hard work you will be offered a competitive salary with a tailored bonus/commission structure. This business has been growing bigger each year so lots of opportunity to develop your career in a reputable organisation.

Some excellent benefits of working for our client:

  • Onsite Parking

  • Competitive salary

  • 25 days annual leave + bank holidays (BH are worked on a rota basis at 1.5x rate and hours are usually less than normal working day)

  • Death in service (3x salary)

  • Private medical insurance for the employee (they can also add a partner/children)

  • Access to company pension (employer contribution of 8%)

  • A discretionary bonus scheme

  • Flexible benefits platform giving you access to the following:

  • Various discounts on high street shops etc

  • Can buy/sell up to 5 days annual leave

  • Cycle to work scheme

  • Taste cards

  • Techscheme

  • Gym discounts

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Amy Jones