Collections Advisor

  • Location
    Northampton, Northamptonshire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Temporary contract
  • Salary
  • OrganizationType

Collections Advisor, £10.00 an hour, £19'500 p/a

Immediate start

Mon - Fri- 9am - 5pm. Free parking + monthly incentives.

I am working on behalf of a well-established client of mine in Northampton who are looking for a Collections Advisor to join their team. This is a temporary to permanent position so being available immediately is essential.

As a Collections Agent you are responsible for;

  • Ensuring the business provides the best customer service experience possible throughout the process of securing all payments and collections from our customers

  • Negotiating repayment plans and offering alternative options where required.

  • Responding to customers via the telephone and email

  • Liaising with customers to discuss payments, identifying any appropriate alternative options available to customers and liaising with other teams to provide a seamless customer journey.

  • Contacting clients and legal teams so being able to remain professional and strong and professional communication skills

  • You will have a confident telephone manner and a natural ability to build and maintain rapport with customers

  • A customer service or collections background would be favourable.

  • You are professional, patient and can remain calm under pressure.

  • You are a great communicator with excellent attention to detail and the ability to empathise. You will take time to fully understand a customer's circumstances and negotiate effectively to ensure the best outcome for both the customer and the business.

If you are interested in this role please contact

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To speak to a recruitment expert please contact Hannah Nash