Client Support Executive - Insurance Software w/ progression!

Are you a methodical thinker that can provide exemplary customer service? Looking for progression opportunities in your next role?


Interested?....


Keep reading.....



JOB TYPE: Client Support Executive

COMPANY: Insurance Software - providing solutions and services for the London based insurance market

HOURS: Shift pattern from 08:00am-18.00 pm, Monday - Friday


CONTRACT: Permanent, blend of home and office based

SALARY: £20,000 - £23,000 pa.

LOCATION: Walking distance to Liverpool Street Station (currently remote working)

CULTURE: Working within a friendly and diverse team - well known in the organisation for being the most social team! So if creating bonds/working in a support environment means a lot to you then this will be the perfect opportunity for you.

PERKS: Progression is something this company are proud to discuss and is encouraged in the organisation! Excellent training provided both in person and online! Brand new office located just a short walk from Liverpool Street station in a fab location!



OVERVIEW:


You will be working as part of a team that reports directly to the Support Manager. Your primary duties will be answering phone calls and emails from users and responding within agreed times across multiple platforms. There will be times where you will be responsible for creating and maintaining administration documents for the support team internally.


DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:



  • Be involved in liaising with other internal and external teams in order to carry out daily tasks

  • Answering internal and external queries regarding multiple platforms supported by the helpdesk

  • Testing and troubleshooting issues raised by users and commuting this to internal teams

  • Assisting with client on boarding and rollouts

  • Monitoring and owning your outstanding tickets and providing updates to the team if issue effects multiple users

  • Liaising with the second line support team on your outstanding tickets

  • Assisting with communications to key contacts across the market with regards to technical updates, e.g. system downtime

  • Liaising with clients via telephone and email to resolve issues, providing step by step guidance on software if applicable

  • General administration including assisting with creating and maintaining procedures, working on reporting functions, data and trend analysis



SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:



  • Previous experience within a customer service role

  • Friendly and helpful "customer service" attitude

  • Familiarity with the Microsoft Office Suite as an end user not administrator

  • ITIL based qualifications or at least good knowledge thereof

  • Structured and methodical way of working, with attention to detail

  • Flexible approach to working hours and willingness to provide out of hours support when required

  • Self-driven individual who is able to work without constant supervision and able to prioritise tasks and manage workload

  • Ability to work independently whilst being a team player and have the ability to work closely with other members within the team

  • Be able to demonstrate a passion for quality and pride in their work

  • An enquiring mind and the desire to constantly improve their skills and knowledge through training and self-teaching





NB: If this company and position appeals to you then please apply your CV on-line.

Advertised by Office Angels, Liverpool Street branch. Please note that due to a high volume of response Office Angels receive; only successful candidates will be contacted.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Beth Warren