Client Support Administrator

Job Title: Client Support Administrator

Salary: £20,000 - £22,000 pa

Hours: Monday to Friday, 8:30am - 5:00pm

Location: Wootton Bassett

Office Angels are currently recruiting for a large global client who are looking for a Client Support Administrator based in Wootton Bassett, this a temporary position that will become permanent after 12 weeks (dependent on performance).

Please note this role will involve vetting due to the nature of the client.

Your Key Responsibilities will include but are not limited to:

  • Resolve incidents and problems against each client SLA or OLA and ensure all clients affected by incident are updated at all the times

  • Complete task on daily, weekly, and monthly client checklist

  • Monitoring and administrating systems to ensure service level agreements are met

  • Respond to all incoming client tickets, emails and phone calls

  • Ensure all clients requirements and specifications are fully understood and followed

  • Develop open and effective channels of communication by building strong work relationships with external and internal clients

  • Producing internal and external management reports

  • Work with managers and developers on both existing and new client projects

  • Resolve and escalate all IT & application support issues that impact SLA's

  • Comply with all Company policies, data security and quality initiatives

Professional skills, Experience and Attributes Required:

  • Previous experience in a customer service role

  • Strong communication skills required

  • The ability to develop and maintain excellent working relationships

  • Intermediate IT skills - Word processing, Spreadsheets, Databases, Emails and Web

  • Ability to manage multiple priorities

  • Understanding of mapping operational processes and workflows

  • Structured, organised, methodical and diligent

Please apply today with your up to date CV

The Small Print

Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 3-5 days, please note that your application has not been successful on this occasion.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Chloe Singleton