Client Services Administrator

  • Location
    City Of London, Greater London
  • Category
    Admin. Secretarial and PA - Administrator
  • Contract Type
    Permanent
  • Salary
    £ 27000 - £ 30000 / Year
  • OrganizationType
    Home/Office

Seeking a Client Services Administrator to join a growing, dynamic, and fast paced property company in the City of London.


The company is offering a fantastic salary, benefits package, internal progression opportunities and incredible monthly incentives and socials.


You don't want to miss this opportunity!


Benefits:



  • Beautiful offices based in the City of London

  • Free snacks and drinks in the office!

  • Games room and bar

  • Bonus scheme

  • Monthly socials and team events

  • Internal progression opportunities and annual salary review

  • Growing UK company!



Job Details:



  • Client Services Administrator

  • £27,000 - £30,000 *Depending on experience

  • City of London - Fully office based

  • 9:00am - 18.00pm

  • Property Company


Daily Tasks:



  • Take full ownership of the Onboarding process and ensure prospective clients are guided through the service until the point of their "Go-Live" marketing date

  • Use the telephone to interact with Onboarding clients as the primary mode of contact and ensure the onboarding process is completed within designated timescales

  • Process any inbound telephone enquiries to be forwarded to the relevant team member

  • Ensuring all required business documentation is received from prospective clientele and correctly filed

  • Arrange for photos/floorplans to be booked in for new clientele and chasing photography company for regular updates

  • Writing property descriptions for all new instructions

  • Arrange with the client the logistics for access to the property for future viewings

  • Discuss and handle any contract or service-related enquiries, in order to keep the client engaged and committed to "Go-Live" to ensure this is completed in a timely fashion

  • Full understanding and enforcement of the company's anti-Money Laundering Policy and application of this when onboarding clients

  • Building the property and client profile on the company CRM in readiness for launching their property to the market

  • Conducting weekly client catch-up calls as the property Account Manager to gauge feedback on client service and experience

  • Aiding the team to send out any required business documentation, letters or forms out to assist with the listings and sales process via email

  • Ensuring that the quality of the live property listings remains consistent through good quality photos and property descriptions

  • Maintain relationships and be the point of contact for our supply chain and business support network.


Candidate Requirements:



  • Estate Agency Background essential. More emphasis on administrator/ team administrator/ office manager role

  • Extremely organised and able to work in a fast-paced environment

  • Process driven and can think on their feet

  • Strong rapport-building skills

  • Used to dealing with high volumes of calls and transactions

  • Excellent attention to detail and grammar for email correspondence

  • Someone who is striving to improve themselves and progress within an expanding business

  • MS Office efficient, mainly Outlook

  • Able to pick up new systems quickly

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Jessica Cowling