Client Service Advisor

  • Location
    Solihull, West Midlands
  • Category
    Customer Service - Call Centre - Outbound
  • Contract Type
  • Salary
    £ 19000 - £ 21000 / Year
  • OrganizationType

Client Services Advisor

Salary: £19,000-21,000

Location: Solihull

Permanent, Full-Time

Office Based

Proposed Start Date: October/November

Office Angels are working with a reputable business in the utilities sector to recruit an additional Client Services Advisor to join their team through an exciting period of expansion. This role will be a great opportunity for a school/university leaver looking to grow a career in the industry, while gaining skills in client liaison and negotiations.

Office Angels is the market-leading provider of permanent office professional roles across the UK. For more than three decades, we've been proving our worth with every placement. We develop supportive relationships with our many valued clients, understanding their unique business requirements and pinpointing the ideal fit for their company culture. We're also passionate about helping our candidates fulfil their career potential.

The Role:

  • Handle client enquiries via email or telephone

  • Provide up-to-date and accurate information in a timely manner

  • Write professional quotations and responses to queries on email

  • Assist with technical issues by talking client step by step through resolution

  • Provide accurate and timely billing information whilst adhering to GDPR

  • Identify and escalate technical issues where necessary to third parties and senior members of staff

  • Provide assistance to senior leadership team on certain projects where necessary

  • Step up and provide assistance to colleagues as business needs arise

To be successful in this role, you will:

  • Have excellent written and verbal communication skills

  • Be able to work collaboratively and independently

  • Be energetic with a positive attitude

  • Be confident using computer software packages - such as Microsoft Office

  • Have a desire to progress and learn more

  • Always be on the look out for more effective and efficient ways of working

In return, you will be entitled to:

  • Annual salary of between £19,000-21,000 depending on experience

  • Cycle to work scheme

  • Lots of team social events!

  • Working hours of Monday to Friday 09:00-17:30

  • Occasional early leave Fridays

  • Office dog!

If this sounds like the role for you then press apply now. For more information call 01482 611030.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rachel Murphy