Client Relationship Manager

Client Relationship Manager

Salary: £30,000 - £35,000 per annum |Commission: OTE £10,000 on hitting sales and margin targets

Hours: Monday - Friday

Location: Mitcham

Our client is currently recruiting for an Client Relationship Manager to join their team. You will be reporting into the Sales Operations & Customer Experience Director and working in a team of 5.

Your Key Responsibilities will include:

� Working alongside the Senior Account Team, accountable for the overall execution, management and quality control of a portfolio of customers

� Leading the entire process from the customer briefing and brand immersion process through to project completion, ensuring client satisfaction and meeting all timeline milestones

� Serve as the main point of contact for designated B2B customer programmes, working cross-functionally

� Conduct and lead kick-off and status meetings regularly with customers and relevant internal global and local team members, ensuring thorough communication with all stakeholders at all stages of every project

� Responsible for the client relationships after programme launch, focusing on profitability, tracking, managing resource consumption, financial reporting and billing

� Create and maintain asset delivery roadmaps, schedules, inventory agreements, cost and sales budgets

� Collate & manage product, sales & financial data, creating actionable reports & dashboards

� Proactively communicate with clients about merchandise product risks, challenges and solutions

� Leverage global resources to drive improvements based on local market needs

� Secure approvals, coordinate action items and communicate cross-functionally to maintain workflows

� Build & deliver email and digital campaigns to drive awareness and sales of merchandise programmes

� Drive and make recommendations to effectively engage customers across digital channels to support business objectives, improving and prioritising the customer/user experience

� Cultivate and demonstrate an interest and awareness of trends and best practices as related to the digital space


� Proven experience in a client relationship / project management role leading and delivering multiple digital programmes - strong project management and planning skills

� Skilled at building strong internal and external stakeholder relationships

� Customer service orientation with a demonstrated desire to exceed expectations - ability to work backwards from the needs of the customer to deliver an excellent customer experience

� Strong business analysis and functional experience, including requirements gathering, creating/deploying solutions to end users - comfortable using analytical tools

� Ability to think strategically and execute methodically, adept at making data-driven, analytical decisions

� Action oriented, highly organised and self-sufficient - ability to prioritise & complete a high volume of tasks and projects with tight deadlines

� Fluent English verbal/written communication and data presentation skills

� Creative, confident presenter/negotiator - impeccable attention to detail with good commercial understanding

� Strong PowerPoint and Word skills and excellent Excel skills

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Lynsey Hulme