Client Relationship Manager

  • Location
    Exeter, Devon
  • Category
    Customer Service - Account Manager
  • Contract Type
    Permanent
  • Salary
    £ 25000 - £ 28000 / Year
  • OrganizationType
    Office

We are seeking a driven, client relationship manager to join a market leader in the renewables industry at this very exciting time for the industry.


JOB TITLE: Client Relationship and Portfolio Manager


LOCATION: Dunchideock


HOURS: 40 hours per week, Monday to Friday, various start and finish times between 8am & 6pm. This team also have a weekend on call rota - you will be required to be on call 1 weekend in 4 and will be paid generous overtime for this.


SALARY: £25, 000 per annum plus weekend on call overtime


BENEFITS: 21 days holiday per year plus Bank Holidays, Cycle to Work Scheme, Company pension and bonus scheme, Life assurance cover and option to elect private medical cover.


THE COMPANY: Founded in 2010, this company have built an excellent reputation in the renewable energy market. They are poised to take advantage of increasing opportunities in this market in both the UK and further afield at this particularly exciting time for the industry. This is a fantastic time to be joining this company! You will be part of a bubbly, tightknit team who all chip in to make the days as enjoyable as they are productive and who thrive on providing a fantastic service to their clients!


THE ROLE: As a Client Relationship Manager you will look after a number of clients ensuring all needs and expectations are met and that all clients receive an exceptional level of service. You will be the first point of contact for clients and will manage the day to day running of the portfolio. This is a varied position within a busy operational environment where you will work to ensure the effective execution of customer contracts.


YOU WILL BE RESPONSIBLE FOR:



  • Primary point of contact for clients in the portfolio

  • Regular communication with clients including periodic performance meetings

  • Ensuring the company deliver on all aspects of their contracts with the clients

  • Carrying out all services listed in the contract scope within the contract timeframes

  • Carrying out additional services as agreed by the client

  • Monitoring the portfolio to ensuring issues/faults are dealt with within agreed timeframes

  • Development, submission and closing of proposals to optimise performance of your portfolio

  • Organising site visits for internal quality inspection, customer tours, issue co-ordination and resolution

  • On call duty in support of Service Delivery rota.

  • Contract performance reviews with key internal teams


WHAT WE ARE LOOKING FOR:



  • Client relationship experience

  • Ability to communicate client needs with team and to engage with other parts of the business to ensure they resolve clients' issues in a timely manner

  • Ability to manage multiple responsibilities and relationships simultaneously

  • Ability to produce proposals and communicate their benefits

  • A knowledge of renewables would be a distinct advantage but is not essential

  • A team player

  • Ability to work to deadlines and under pressure



TO APPLY: If you are interested in this role we would love to hear from you. Please call Alex on 01392 426200 or email a copy of your CV to Alex.Pedrick@office-angels.com.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Evie Middleton