Client Relationship Executive

  • Location
    Tunbridge Wells, Kent
  • Category
    Customer Service - Account Manager
  • Contract Type
    Permanent
  • Salary
    £ 24000 - £ 27000 / Year
  • OrganizationType
    Office

Client Relationship Executive


Central Tunbridge Wells


£24,000 - £27,000 per annum


22 days annual leave per year + BH, pension, career progression.


Culture: Busy, professional company with great 'team spirit', reactive and fast paced environment.


Monday - Friday 8.30am-5.30pm


Company:


This company work with some of the most prestigious and important buildings and establishments in the country to include Airports, famous Department Stores, 5-star Hotels, Casinos and Restaurant Chains, Universities, Housing Associations and government contracts. Service delivery is at the heart of everything they do and the feedback from customers is excellent!! A busy, friendly and dynamic supportive team who are expanding having relocated to Tunbridge Wells.


They are recruiting for a Client Relationship Executive to join their friendly team based in Central Tunbridge Wells. It is a varied role, so a flexible and adaptable approach is required, as well as a passion for customer service delivery.


You will have the ability to work well within a fast-paced environment quickly adapting, working under pressure, constantly reviewing and re-prioritising as workload pressures shift.


The Role:



  • Managing key Client accounts from job notification, booking in appointments with residents, booking in larger works where materials, equipment and access is required, whilst ensuring KPI's and SLA's are met

  • Answering queries from our clients both via email and on the telephone

  • Monitoring completion of visits to ensure contracted schedules are adhered to

  • Contacting residents to book appointments via telephone, email, text and letter

  • Generating quotes and chasing approval of quotes

  • Booking in larger works through organising technicians days, ordering materials and equipment's for the jobs

  • Updating clients on the status of jobs

  • Building and developing positive relationships with clients and potential new customers, to maintain and grow account revenue

  • Ensuring good communication is maintained between all stakeholders, managing expectations and looking for areas that need improvement

  • Managing urgent client email correspondence on a rota'd basis, evenings and weekends once fully trained.

  • On-call - Monitoring emails out of hours on a rota basis (1 in 4 weeks), forwarding urgent call out requests to our on-call technician and management team.


As a Client Relationship Executive, you would be playing a vital role within an expanding business, managing key client accounts through building a strong relationship with the client, delivering excellent customer service, meeting their strict SLA's and exceeding their expectations whilst growing account revenue for the business through quotation generation. You will have the ability to work well within a fast paced environment quickly adapting, constantly reviewing and re-prioritising as workload pressures shift.


Skills required:



  • Proven and relevant experience in Administration and Customer Service

  • Experience working with the Microsoft Office package (Word, Excel and Outlook)

  • A confident, personable and professional personality that will allow you to build client rapport

  • Exceptional communication skills including telephone manner

  • Self-motivated with strong prioritisation and personal organisation

  • Meticulous attention to detail

  • Good record keeping skills

  • Pragmatic approach

  • Is supportive and approachable

  • Passion for customer service

  • Drive to succeed and progress within the company


Apply online for this role with your most up to date CV.


This role is being managed by Debbie Foster - Tunbridge Wells - Office Angels


debbie.foster@office-angels.com



Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Debbie Foster