Client Relationship Executive (Hybrid Working)

  • Location
    Bradford, West Yorkshire
  • Category
    Customer Service - Customer Service Advisor
  • Contract Type
    Permanent
  • Salary
    £ 20000 - £ 21000 / Year
  • OrganizationType
    Home/Office

JOB TITLE: Client Relationship Executive (Hybrid Working)


SALARY: £20,000 - £21,000


LOCATION: Bradford


HOURS: 36.25 hours per week Monday to Friday 9:00am - 5:00pm with 45 min lunch


BENEFITS:



  • Hybrid Working (3 office and 2 home)

  • 25 days holiday plus bank holidays

  • Comprehensive Induction and Ongoing Learning and Development

  • Free on-site parking

  • Company Pension (Auto-Enrolment)

  • Access to free 24/7 employee assistance programme from day 1

  • Access to Perkbox at 6 months

  • Access to free private medical cover at 12 months (+ paid for add-on options i.e., dental, optical etc)


The company: An award winning, successful training company in Bradford is looking for a Client Relationship Executive to join a friendly and outgoing team.


Overview of the role: The role will involve managing a range of customer queries via telephone and email, resolving any queries at first point of contact.


Overview of responsibilities




    • Onboarding new clients into the business

    • Manage customer queries via telephone and email

    • Effectively manage difficult or challenging calls, ensuring satisfactory outcome is achieved

    • Conduct a range of quality assurance activities

    • Build knowledge and skills to be able to undertake the full range of client service/support calls

    • Build IT systems knowledge

    • Perform any other reasonable duties required on behalf of the business and management



Key Attributes:




    • Excellent written and verbal communication skills

    • Experience of Microsoft Office packages

    • Attention to detail

    • Ability to work as part of a team

    • Flexible approach to work with a focus on delivery to deadlines and against KPIs.




Whilst we'd love to get back to every applicant, it isn't always possible. So, if you haven't heard from us within 2 working days, please note that your application has not been successful on this occasion.



If you would like to speak to us about the opportunities we have Bradford, Halifax and Huddersfield please do get in touch with Office Angels Bradford on 0127 472 6300.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Rob Barwick