Claims Management Specialist

Claims Management Specialist

Do you want to work for a leading local employer, who are part of a global organisation and has been establsihed for over 50 years?

They thrive on sharing ideas and innovations across teams to create a collaborative work environment. They are transforming their business, and are keen to increase their digital capabilities to evolve the way they work and optimise opportunities for growth.

Based: Dorking

Salary: £26,300pa


  • Annual Salary Reviews

  • Bonus 8.5% performance

  • 35 Days Holiday (Inclusive of Bank Holidays)

  • Pension 8%-12%

  • Life Insurance

  • Group Income Protection Insurance

  • Healthcare/ Dental/ Optical/ Gadget Insurance cash cover plan

What will you bring?

Key Accountabilities:

  • Provide a high level of customer service at all times through the achievement of service standards and an awareness of customer expectations and perspective

  • Investigate all claims within an allocation, reaching a decision as to initial liability and continued validity through the application of medical knowledge and the accurate interpretation of policy documentation, proactively identifying and obtaining all information necessary to the validation of each claim effectively utilising direct contact on all claims unless documented as inappropriate and setting clear management plans.

  • Communicate all claims decisions in a timely and appropriate manner and ensure that communication during the assessment process is regular, timely and clearly documented.

  • Work with the Customer Care rehabilitation team in promoting and assisting claimants in returning to work

  • Build and maintain strong relationships with all customers, co-operating with Sales in developing and maintaining business

  • Work co-operatively within the team and department to meet business needs and ensure appropriate work balance, participating in team social responsibility initiatives.

  • Contribute to short-term team and departmental projects.

Minimum entry criteria:

  • Good level of literacy

  • The ability to make autonomous decisions under pressure

  • The ability to surface and deal with conflict appropriately

  • Self confidence and the ability to influence others

  • A clear ability for logical thought and problem solving

Why join?

Their culture!

They aim to be the most inclusive, diverse and socially responsible company within their specialist market. With an agile and flexible way of working, they want to be a place where people aspire to work and where everyone can be themselves.

What will you get in return?

They are passionate about their employee health and wellbeing and providing work-life balance that suits you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Joan Collins