Claims Management Specialist

Working for a well established financial services company that offer excellent benefits and career progression.


Key Accountabilities:



  • Provide a high level of customer service at all times through the achievement of service standards and an awareness of customer expectations and perspective

  • Investigate all claims within an allocation, reaching a decision as to initial liability and continued validity through the application of medical knowledge and the accurate interpretation of policy documentation, proactively identifying and obtaining all information necessary to the validation of each claim effectively utilising direct contact on all claims unless documented as inappropriate and setting clear management plans.

  • Communicate all claims decisions in a timely and appropriate manner and ensure that communication during the assessment process is regular, timely and clearly documented.

  • Work with the Customer Care rehabilitation team in promoting and assisting claimants in returning to work

  • Build and maintain strong relationships with all customers, co-operating with Sales in developing and maintaining business

  • Attend company meetings at times

  • Work co-operatively within the team and department to meet business needs and ensure appropriate work balance, participating in team social responsibility initiatives.

  • Contribute to short-term team and departmental projects.


Minimum entry criteria:



  • Good level of literacy

  • The ability to make autonomous decisions under pressure

  • The ability to surface and deal with conflict appropriately

  • Self confidence and the ability to influence others

  • A clear ability for logical thought and problem solving


if this role is of interest please can you apply online or email lucy.tucker@office-angels.com

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


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To speak to a recruitment expert please contact Lucy Tucker