Claims Administrator

JOB TITLE: Claims Administrator

LOCATION: Taunton (Home based initially however you must live locally in order to be able to travel to the office)

SALARY: Competitive - Dependent on Experience

HOURS: Monday - Friday 09:00am - 17:30pm (1 hour lunch break)

The Company:

Friendly, down to earth, supportive and progressive insurance company who really value their employees. This company takes real pride in delivering exceptional customer service to their clients and is seeking like-minded individuals with excellent work ethic.

Key duties will include:

  • Drafting letters and reports, process payments on differing client systems, update the policyholders and client

  • Supporting the Claims Manager with their caseload and to be able to assist in progressing claims

  • Ensuring completion of all tasks within service level agreement timescales as specifically set by the client or the company

  • Assisting the Claims Manager in the resolution of issues and encourage others to do the same

  • Ensuring your cases meet all required SLAs and that claim progress efficiently

  • To be able to handle all policy queries and ensure correct application of policy terms

  • Supporting the subsidence team with any complaints to ensure they are dealt with correctly and within SLAs and client requirements

  • Responsible for producing a quality service to internal and external loss adjusters and insurer clients

  • Providing support to our other less experienced administrators

  • Empathising and engaging with the customer to ensure that they are treated as an individual whilst maintaining confidentiality and with high personal ethical standards throughout

The successful candidate will be customer service driven, with a real passion for working with people.

We would love to hear from candidates who have:

  • Great organisational ability with a responsible, honest and positive approach

  • High levels of literacy and numeracy

  • Excellent customer service and communication skills including a great telephone manner

  • Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages)

Benefits: 28 days holiday including Bank Holidays, the opportunity to gain your CII (Chartered Institute of Insurers), Promotion and training opportunities available, Employee of the Month with financial bonus, day off for your birthday, discounted gym membership, free fruit in the office, Bike to Work Scheme, Annual Staff Awards, quiz & team nights out and fish and chip days!

Next steps...

If this position has caught your attention and you would like to apply, then please do so online or email your CV to If you'd prefer to speak on the phone before applying, then we really do welcome you to call for a chat on 01823 285440.

We look forward to hearing from you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Catherine Knight